save-me.ai terms and conditions

save-me.ai is a personal memory and digital legacy service. It allows you to: safeguard memories, stories and personal content; build a conversational profile based on artificial intelligence (AlterEgo) that responds in your style; create time capsules with messages and files to be delivered to chosen recipients, on set dates or conditions; decide what will happen to your archive after your death, designating trustees and access rules.

The features available depend on the plan you subscribe to and are described on the plans page. Some features marked as "coming soon" are not yet active and do not form part of the contract until they are released.

To use save-me.ai you must be at least 18 years old: the service involves instructions about your digital legacy which require full legal capacity.

You are responsible for keeping your credentials safe. The account is personal and non-transferable; designating trustees is the only intended way to allow others access, within the limits you set.

By registering you declare that you have read the privacy notice and you accept these terms.

Everything you upload or write on save-me.ai remains yours. We acquire no rights over your content, except for the technical licence strictly necessary to provide the service: storing it, encrypting it, making backups, running antivirus scans on it, showing it to you and to the people you have authorised, and — only if you have given your consent to AI personalisation — sending pseudonymised fragments of it to the artificial intelligence providers to generate the AlterEgo's responses. This licence ends when the content is deleted, except for the technical time needed for the backups to expire.

You undertake not to upload content that is unlawful, seriously defamatory or harmful to the rights of others. save-me.ai is a private archive and does not publish your content, but in the case of manifestly unlawful content we may remove it and, in the cases provided for by law, report it to the authorities.

If your content concerns other people, it is you who guarantees that you may lawfully store it and designate its delivery. The rules protecting mentioned third parties are in the privacy notice (chapter 7).

The AlterEgo's responses are generated by artificial intelligence models from the content you have provided. You may use them freely for personal purposes; to the extent that any rights exist over them, they are licensed to you on a non-exclusive basis and without time limits.

The AlterEgo is not a person: it is an artificial system, and it is always presented as such, to you and to your recipients, with explicit labels (EU Regulation 2024/1689 (AI Act), art. 50). The responses may contain errors, simplifications or imperfect reconstructions: do not rely on the AlterEgo for important decisions and do not present it to third parties as if it were the real person. The artificial-origin labels must not be removed.

We safeguard the capsules and deliver them to the recipients under the conditions you have set (date, event, verification of death). Files undergo an antivirus scan before delivery; infected files are placed in quarantine and not delivered (you remain able to see them flagged in your archive).

Delivery takes place through verified and tracked personal links. save-me.ai is not a legal notification service: the delivery of a capsule does not replace certified email (PEC), registered post or other instruments with legal notification value.

If a recipient cannot be reached (incorrect or no longer active contact details), we apply the retries and reminders provided by the service; we cannot guarantee delivery to invalid contact details. We encourage you to keep your recipients' contact details up to date.

These clauses strengthen the protections provided by the general corpus and prevail over any less favourable clause:

The plans, prices and included features are set out on the plans page. Prices shown to consumers are final (VAT included where applicable); for business customers and non-EU countries, the tax regime indicated at the time of purchase applies.

Purchases are completed through the DreamersWare Payments gateway: the General Terms and Conditions of Sale and the documents of the gateway's legal corpus apply, and you also receive them in the order confirmation. Tax documents are issued by the gateway.

You can disable the renewal of a subscription at any time from your billing area, with effect from the end of the period already paid; the feature is always available and does not require contacting support. For subscriptions to which art. 65-bis of the Italian Consumer Code applies, we also send you, at least thirty days before expiry, a notice stating the date by which you can give notice of termination.

If you cancel your subscription, do not renew it or it expires, you automatically return to the free plan. If you had more content than the free plan allows — memories, time capsules or attached files — the excess is not deleted: it is paused ("frozen"). It stays in your archive and you keep seeing it, but while it is paused it is not used by the AlterEgo and not delivered to recipients. Capsules already delivered are never paused.

You stay in control of this content. You can reactivate it yourself, up to the limits of the free plan, and you can always export it (your data export includes it). If you later move to a plan with enough room, it is reactivated automatically. If an item stays paused for 12 months, it is automatically removed at the end of that period; for every paused item we show you, in your archive, the date by which to reactivate or export it. Before removal we also send you one or more notices to the email address associated with your account.

The right of withdrawal is governed by the gateway's Notice on the right of withdrawal, which prevails over any other indication. In short, you have 14 days from the conclusion of the contract. For digital content not supplied on a tangible medium, the right of withdrawal may be lost when its supply begins, if you have previously given your express consent to immediate performance and acknowledged the resulting loss of the right. For digital services, if you ask for performance to begin during the withdrawal period, the different rules provided by law remain applicable, including possible proportional payment for the service already performed.

You can exercise your withdrawal directly online, from your customer area or from the order page, using the "Withdraw from the contract here" feature, or by writing to help@dreamersware.com. You always receive confirmation on a durable medium.

Withdrawing from the purchase contract does not delete your free account or your content: you can continue to use the free features or delete your account whenever you wish.

We are committed to keeping the service available and your data intact: daily encrypted backups in two European data centres, encryption of your content, documented security controls. However, we cannot guarantee the complete absence of technical interruptions.

Nothing in these terms excludes or limits our liability in cases where the law does not allow it, nor the rights you have as a consumer, including the legal guarantee of conformity for digital services and content (arts. 135-octies et seq. of the Italian Consumer Code).

We may update these terms for technical or legal reasons or as the service evolves. Substantial changes are communicated to you at least 30 days in advance by email or in-app notice; if they appreciably worsen your position, you can withdraw from the contract at no cost before they take effect, with a proportional refund of the periods already paid for and not used. Changes never retroactively affect post-mortem instructions already in place.

These terms are governed by Italian law. If you are a consumer, any dispute falls under the jurisdiction of the courts of the place where you reside or are domiciled; you also remain free to use the alternative dispute resolution (ADR) procedures provided for by the applicable legislation. For business customers, the Court of Busto Arsizio has jurisdiction.